Customer Service

Customer Services Opening Times

Our opening hours are Monday to Friday 9.00am – 6.00pm.

And include the number +44 (0)1482 900 416

Returns Policy-

  • Items must be returned within 14 days of receipt.
  • Items must be unworn and unwashed.
  • Tights, stockings, wigs, underwear and eye accessories may only be returned if unworn and in unopened packaging for health and hygiene reasons.
  • Items must be returned in the original packaging and have all tags attached.

Return shipping costs will not be refunded.

Refunds will be made within 30 calendar days from receipt of goods to our warehouse.

What Do I Do If My Product Is Faulty?

If you receive a faulty item please return it to us within 30 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning by contacting us on +44 (0)1482 900 416